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QUICK FACTS: |
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Sales
Information:
Year Ended
April 30, 2007:
$27,200,000
Employment:
Ironwood: 165
Two Rivers: 50
Total Employment: 215
Upcoming Trade
Shows:
Design Engineering Show
Chicago,
IL
September 25-27,
2007
Booth# 4642
MD&M
Minneapolis,
MN
October
17-18,
2007 Booth# 1663
SAE Show
Detroit,
MI
April 14-17,
2008
Booth# 1413
Snowfall
Information:
2006-2007
Snowfall
196.6" total
2005-2006
Snowfall
203.2" total
2004-2005 Snowfall
162.3"
total
2003-2004 Snowfall
200.3"
total | | |
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Ironwood Plastics,
Inc.
Ironwood
Division 1235 Wall
Street Ironwood, MI 49938 Phone: (906) 932-5025
Two
Rivers Division 2800
18th Street Two Rivers, WI 54241 Phone: (920)
793-3060
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Customer
Service
101
(When you're located in the
boondocks)

When you
locate a molding plant in a remote location, you have to be
able to keep your customers happy…so happy that they
continue to do business with you even though it is nearly
impossible to fly in and out in one day. Oh, and you better
not have a bunch of excuses for not delivering parts when it
snows nearly 250 inches per year.
Such is the case at
Ironwood Plastics, where we have (not so) conveniently located
our plant in the extreme northwoods of Michigan’s Upper Peninsula on the
shore of Lake
Superior. It starts
with the right mind set…customers want to be taken care of.
They don’t want to call you to get bad news. If something goes
wrong, we make the call…NOW.
Customer service is under the leadership of Dena
Lundin. Dena has been at IWP for 11 years and was joined by
Vikki Warrick 7 years ago. Between the two ladies, they handle
over 350 emails a day...that’s one every three
minutes.
Some of the conveniences
of doing business with IWP:
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Most customers, except those in Mexico,
can receive truck shipments in 1-2 days MAX.
Mexico is 3 days.
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All orders for both
plants are handled by Dena or Vikki at the Ironwood
facility. Customers make one phone call or
email.
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Many customers are on
consignment or Kanban.
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IQMS computer system
integrates scheduling, purchasing and customer orders for
both plants. Inventory is reported
live.
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Several customers use
returnable packaging.
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Most parts are built to
a customer supplied forcast with IWP carrying a 1-3 week
inventory.
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Orders are confirmed in
48 hours, max.
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Several
customer specific EDI systems are in
use.
By the way, in 27 years (21,065
shifts of operation), we have missed only 8 shifts of operation due to
weather. Not bad,
eh? |
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Training Reaches
New
Heights

Systematic
Molding Techniques have been followed for years at Ironwood
and we have worked closely with RJG developing many cavity
pressure enabled molds. Ironwood has trained many of its
engineers and technicians in these principles at RJG and
Arburg.
Recently, Ironwood
reached an agreement with RJG’s subsidiary, A. Routsis
Associates to expand the number of employees that can receive
training in these critical techniques. By using computer
based training in tandem with hands-on activities, all of
Ironwood’s employees training levels will increase
dramatically. According to Training Coordinator, Liz Erickson,
“I’m excited about the new material because we can get
advanced training out to more people and we can target other
disciplines like maintenance, tooling and engineering to broaden
their knowledge base.”
Routsis offers
a solid package of training that will touch every member
of the Ironwood team. The Basic Injection Molding Series
provides a detailed overview of the molding process. The
Production Series delves into understanding plastics,
establishing molding processes, mold set-up, and systematic
troubleshooting. The Advanced Series reveals the finer points
of decoupled molding, previously only available from RJG’s
trainers. Additionally, Ironwood has agreed to serve as a beta
site for new, upcoming training programs. Routsis’ Design
Series 9-part course allows Design and Tooling personnel to
explore many design topics in detail and the Maintenance
Series affords our Maintenance Team targeted training at an
entirely new level.
Our entire staff is excited about the new
training program. Making a major investment in training demonstrates
our commitment to ensuring we remain on the cutting edge of
our industry and affords our people the chance to expand their
knowledge base, resulting in higher quality product and more
efficient operations for our customers. |
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